退款政策

English Return & Refund Policy

1. Return & Refund Timeframe

We offer a 30-day return and exchange policy for all orders. You may request a return, exchange, or full refund within 30 calendar days after receiving your items for any reason, including dissatisfaction, product defects, wrong items, or missing items. Any return requests beyond the 30-day window will not be accepted.

2. Return Eligibility

To qualify for a return or refund, items must meet all the following requirements:
  • Items must be unused, unworn, and in original condition with no scratches, stains, or artificial damage;
  • Original tags, labels, packaging, accessories, and gifts must be intact and complete;
  • Valid proof of purchase (order number, registered email, delivery record) is required;
  • Items are not included in the final sale category.

3. Final Sale Items (Non-Returnable)

The following items are final sale and cannot be returned, exchanged, or refunded:
  • Personal & hygiene items: underwear, socks, cosmetics, skincare products, contact lenses, personal care goods;
  • Discounted, clearance, flash sale items, and products marked “Final Sale”;
  • Customized, engraved, and personalized made-to-order products;
  • Digital products, virtual coupons, online courses, and intangible goods;
  • Opened or used items that cannot be resold due to personal preference issues.

4. Return Process

Step 1: Submit a return request via our customer service email or store message center. Please provide yourorder number, return reason, and photos/videos of the item for review.
Step 2: Our team will review your request within 1-3 business days and send you the official return address and return instructions once approved.
Step 3: Ship the item back to the designated address with a valid tracking number. Do not return items without prior approval.
Step 4: We will inspect the returned item within 3-7 business days after receipt and process your refund, exchange, or store credit accordingly.

5. Shipping & Restocking Fee Policy

  • Defective / Wrong / Missing items: We cover both outbound and return shipping fees with no extra charges. Full refund or free exchange is available.
  • Personal reason returns: Return shipping fees are covered by the customer.
  • Restocking fee: A 10%-20% restocking fee will be applied for non-defective returns (waived for exchange or store credit).
  • Original shipping fees and expedited delivery fees are non-refundable once the order is shipped.

6. Refund Method & Processing Time

All refunds will be issued via the original payment method (PayPal, credit card, or original checkout channel). No alternative refund channels are allowed.
Refunds are processed within 3-7 business days after inspection approval. The actual arrival time depends on your payment provider’s processing cycle, up to 10 business days for bank card transactions.
You may also choose store credit with extra bonus, which is valid permanently for all store purchases.

7. Damage & Shipping Risk

Please inspect your package upon delivery. For damaged or defective items, please contact us within 48 hours after delivery with valid evidence. We will offer a free replacement or full refund without item return.
Customers are responsible for any loss or damage during return transit. We recommend using tracked shipping and purchasing shipping insurance.

8. Disclaimer

We are not responsible for return delays or package detention caused by force majeure, including customs inspection, logistics delays, epidemic control, natural disasters, and other uncontrollable situations. We will assist customers to resolve issues in all feasible ways.